Overview
We are looking for an Anti Social Behaviour Officer to join our Housing Team in Hertfordshire, to contribute to developing a safe and inclusive community for our customers.
In this busy role you'll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour. You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors. You'll make a big difference to people's lives within an experienced, supportive and supported team.
Responsibilities
* Manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors.
* Tackle all forms of hate crime, nuisance and anti-social behaviour in collaboration with housing management colleagues.
* Collaborate with external partners to support customers and ensure appropriate action is taken.
What you'll need
* Experience of anti-social behaviour related housing management services or transferable skills from a similar customer facing role.
* Experience of dealing with challenging behaviour and resolving conflict.
* Knowledge of safeguarding, mental health and the process of going to court.
* The ability to be self-motivated and highly organised.
* Strong IT skills including MS Office.
* The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies.
* Open to new ideas and change, as this is a new role.
What you need to know
This is a hybrid role where you'll be working in the Hertford office two days a week. The role is permanent, and you'll be working full time. The starting salary is £38,000 - £42,000 depending on your experience. You'll need to be happy to travel to support the customers in your area. A basic DBS check will be completed if you are successful.
Benefits
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* Chance to buy or sell holiday as part of our flexible benefits package
* 3 additional Wellbeing days and 2 paid volunteering days
* Generous matched pension scheme up to 12% and Life cover at 4x salary
* Enhanced maternity/adoption pay
* Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
* Options for private medical insurance, dental insurance and critical illness cover
* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services
If you are looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
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