Involvement colleagues know for certain that they are valued, supported, and empowered to be their very best.
Our incredible team are aligned with a shared purpose and a set of core values, this creates what we call our Purpose & Values-led Performance Culture.
Our High-Performance Culture enables individuals to improve the way we do things, be empowered to make decisions, develop new skills, progress and most importantly, have fun and become part of an award-winning business.
This is an exciting time to join our organisation as we progress against ambitious growth plans. To deliver this, we're looking for individuals that want to take advantage of the opportunities we offer, enjoy working as part of a high-performing team and strive to be the best in their area of expertise.
Role Overview:
The role of Fulfilment 3PL Account Manager will see you work as part of growing Fulfilment Division managing our key customers based in our Southam Fulfilment Centre and reporting directly into our Head of Operations. This role will see you take complete ownership of a portfolio of key accounts worth over £2 million annually.
Key Responsibilities:
· Providing a professional and World Class Customer Experience to a portfolio of key accounts based in our Southam operations
· Being the day-to-day contact on site, effectively communicating with customers and internal stakeholders to ensure SLA's and revenue targets are achieved
· Responsible for the administration of system led processes for the flow of inbound and outbound goods
· Responsible for Weekly Fulfilment invoicing ensuring we are capturing all costs and invoicing our customers correctly.
· Responsible for supporting and leading on aspects of the introduction of highly sophisticated systems to improve both business efficiencies and the services we offer our customers.
· Working closely with the Planning team to ensure customer's transport requirements are met within SLAs
· Cross-selling transport to storage customers (and vice-versa) to increase divisional revenues
· Successfully deliver pricing and margin enhancement strategies.
· To understand and actively engage in our Company culture including our Purpose & Values schedule including weekly huddles, High Performance Plans and Company workshops.
Desired Skills:
·
Strong communication skills both digitally and face to face.
· Demonstrate effective decision making and elements of good judgement.
· Demonstrate agility and adaptability.
· Ability to quickly learn new applications and technologies.
· Ability to work and communicate in cross functional teams.
· Demonstrate initiative and drive, with a 'can do' attitude.
· Demonstrate a growth mindset to new ideas and systems.
· IT literate with advanced Excel skills.
· Demonstrate a commitment to developing your own knowledge and abilities.
What can you expect from us?
· Basic Salary £35k – £37k pa based on previous experience.
· Target and performance-based bonus structure.
· Performance Coaching & Mentoring Programme to improve personal performance.
· Funding for Enrolment on External learning courses.
Job Type:
Full-time
Additional pay:
* Performance bonus
* Quarterly bonus
Benefits:
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
Schedule:
* Day shift
* Monday to Friday