Product Incident Advisor
Are you detail‑driven and calm under pressure? Do you want to play a key role in protecting customer safety and trust?
If so, this is a great opportunity to join a business‑critical Product Regulatory Compliance team as a Product Incident Advisor, supporting the management of product incidents, withdrawals and recalls in a fast‑paced environment.
Role details
Location: Dundee
Contract: 6‑Month Fixed Term
Hours: 9am - 5pm (36 hours per week)
Working pattern: Full time, 5 days per week (including permanent weekend working)
Salary: £33,000 per annum (pro rata)Our client is one of the UK's leading retailers, committed to serving customers, communities and the planet a little better every day.
About the role
We're looking for a Product Incident Advisor to join the Product Regulatory Compliance team on a 6‑month fixed‑term contract. This is a vital role supporting how the business responds to product incidents, withdrawals and recalls, helping to protect customer safety and maintain brand trust.
Working closely with the Product Incident Manager, you'll coordinate incident responses, ensure accurate record‑keeping, and work collaboratively with teams across the organisation and external partners.
What you'll be doing
Supporting product incident and crisis management meetings
Accurately recording, tracking and following up actions from product incidents
Maintaining clear and up‑to‑date incident records and documentation
Issuing and managing Emergency Product Withdrawals (EPWs) and Product Recalls within agreed timescales
Providing out‑of‑hours weekend EPW and Recall support on a rota basis
Monitoring EPW and Recall compliance and escalating issues where required
Supporting product incident reviews and ensuring actions are completed
Monitoring serious customer complaints to support early intervention
Liaising with Stores, Depots, Customer Engagement Centre, Business Support, Legal teams and external authorities
Sharing knowledge and supporting continuous improvement of incident management processesAbout you
You'll be organised, detail‑focused and comfortable working in a fast‑paced environment where accuracy and timely outcomes are essential.
You'll ideally have:
A background in incident management, compliance, quality, regulatory or project‑based roles
An understanding of the UK food and/or non‑food safety regulatory environment
Strong organisational and time‑management skills
Excellent written and verbal communication skills
The ability to work to tight deadlines while remaining calm under pressure
Good IT skills, including Microsoft Office and ExcelAdecco is an employment consultancy. We put expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all backgrounds and are committed to inclusive environments where people can thrive.
To apply, submit your application today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser