Overview
Join to apply for the Customer Support Administrator role at SCC
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Temporary
Salary Package: National Minimum Wage
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Role Purpose
The purpose of the Customer Support Administrator role is to ensure all Recyclea collections and quotes are performed efficiently and effectively. This role is essential for maintaining a high-quality service delivery to our customers. This includes enquiries, customer/supplier queries, and ensuring all customer reporting and issues are completed to a high standard.
Key Responsibilities
* Ensure all Recyclea collections and quotes are processed to a high standard.
* Deal with incoming telephone enquiries, order progression, billing, invoice queries, etc.
* Ensure all Recyclea onsite processes and queries are dealt with to a high standard.
* Ensure all customer reporting and queries are processed within agreed timescales.
* Process all customer issues within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met.
* Achieve key performance indicators and targets, thereby ensuring the maximum productivity of the facility, whilst maintaining efficiency and quality.
* Undertake training programs regarding all processes and procedures, ensuring total compliance to all relevant company policies such as Health and Safety, Safe Systems of Work and the Traffic Management Plan.
* Maintain a high level of security awareness.
* Undertake other duties commensurate with the position (including project activity and covering for absence) to maintain overall department effectiveness.
* Project a pro-active and positive attitude when communicating with external/internal customers, and maintain a friendly, professional service.
Skills And Experience
* Demonstrable experience in a similar role or a highly motivated and adaptable individual who can be upskilled.
* Effective communicator to support team members and wider business teams.
* Proficient in Microsoft Office.
* Demonstrable ability to support financial processes including invoicing, billing and query resolution.
* Ability to prioritise and manage multiple tasks in an accurate and timely manner, often against deadlines.
* Must be able to obtain the required Security Clearance.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences. We are a global company that is passionate about IT and where we look to simplify the complex.
Equal Opportunity
We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic (sex, sexual orientation, age, disability, gender reassignment, trade union membership, marriage and civil partnership, pregnancy and maternity, race, religion or belief).
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
Note: This posting contains the essential information required to evaluate the role and does not include extraneous job board content.
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