Go back Doncaster & Bassetlaw Teaching Hospitals NHS FT
Care Flow Navigator - Emergency Department
The closing date is 07 May 2026
This is an exciting opportunity to join our Emergency Department team working as part of the Administration team in either of the following locations: Front Door Assessment and Streaming Service (FDASS), Ambulance Assessment (AMT) or Minor Injuries Unit (MIU). The role involves patient support and administration services, including patient registration, coordinating the direction and flow of walk‑in patients, processing patient documentation and records, reception duties, handling telephone enquiries, ordering transport for patients, and booking patient appointments.
The ideal candidate is a confident communicator at all levels, displaying outstanding customer‑care skills. Excellent keyboard skills and the ability to work quickly and accurately under pressure are essential.
Key responsibilities include carrying out all administrative processes connected with patients’ attendance in the Department and their further treatment, transfer and discharge.
This vacancy covers both Doncaster Royal Infirmary and Mexborough Montague sites. Shifts will be scheduled via a roster over a 24/7 period, including days, evenings, nights, weekends and bank holidays on a rotational basis. Cross‑site working will also be required where necessary.
Main duties of the job
* Greet all patients politely and friendly.
* Register and direct patients using appropriate guidelines via one of the following: ED Streamer, Front Door Assessment & Streaming Service (FDASS) or Ambulance Assessment (AMT).
* Support patients to use the ED streaming tool to ensure they are in the correct location and require the Emergency Department, redirecting if not.
* Assist patients in using the navigation iPads.
* Work with the navigation nurse to complete the patient navigation process in line with Standard Operating Procedures.
About us
DBTH is one of Yorkshire’s leading acute trusts, serving a population of more than 440,000 across three main hospital sites and several additional services employing over 7,000 colleagues. We pride ourselves on our commitment to the values of We Care and the DBTH Way. We support flexible working and encourage applicants from all sectors of the community, including those with disabilities, ethnic minorities and LGBTQ+ communities.
Benefits
* Extensive range of learning opportunities
* NHS Pension Scheme
* Generous holiday entitlement in line with Terms & Conditions
* Comprehensive health and wellbeing support
* NHS Car Lease schemes and a range of salary sacrifice scheme
* Discounts on restaurants, getaways, shopping and finance through external providers
Job responsibilities
For further detail, please refer to the attached job description and person specification. If your application is successful, you will be required to present original certificates of qualifications that are listed under essential criteria.
Person Specification
Qualifications & Training
* Basic keyboard skills
* Good general education to GCSE level or equivalent
Knowledge & Experience
* Working in a customer‑services background
* Understanding of GDPR and confidentiality issues
* Previous experience of working with the general public
* Seizes opportunities to learn about and implement new technology to enhance personal and team performance
Personal Attributes & Skills
* Able to speak confidently, conveying clear messages to a wide range of people
* Demonstrate positive attitudes and behaviours, dealing with people, problems and situations with honesty, integrity and respecting diversity
* Employ tact and patience when dealing with difficult situations, remaining polite and understanding at all times
* Commitment to undertake and complete learning activities as part of role development
* Maintain confidentiality at all times in respect of the Data Protection Act (1998)
* Demonstrate good verbal and written communication skills with the ability to follow both verbal and written instructions
* Highly developed self‑motivational skills; able to work in a logical and/or methodical manner and under own initiative
* Work independently in a fast‑paced environment
* Adapt to the demands of the post with flexible working as required and good attendance
* Demonstrate clear commitment to the team approach; exchanging ideas and providing support to colleagues
* Seek to develop an understanding of different groups and individuals and ensure equitable and appropriate treatment for all
* Convey written information clearly and accurately to a wide range of recipients
* Speak confidently, conveying clear messages to a wide range of listeners
* Embrace responsibility for identifying sound and effective solutions to a variety of different problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Employer name
Doncaster & Bassetlaw Teaching Hospitals NHS FT
Address
Doncaster Royal Infirmary / Mexborough MIU
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