We are now seeking to recruit a highly motivated Applicant Services Officer to work within the team who are responsible for managing all stages of the ‘applicant journey’ from the initial application to enrolment, providing admissions advice and guidance to applicants, academic staff and other stakeholders. This is an interesting and varied role working within a fun and hardworking team who work closely with academic colleagues and EU and International Agents. The post holder will be expected to develop student information systems and business processes and ensure that they effectively support the needs of applicants, staff and other stakeholders. About You The successful candidate for this role will need to be highly organised, able to work proactively as part of a team as well as independently with a proven record of building and sustaining productive working relationships with key stakeholders. You should be educated to degree level or be able to demonstrate equivalent and extensive work-based learning in a relevant environment. We are looking to hear from candidates who have the following skills/experience: Strong working knowledge of Microsoft Office, in particular Word, Excel and Outlook, and experience of working with a wide variety of computer systems and packages Experience of providing excellent customer service and being service focused. Excellent interpersonal skills and ability to communicate effectively and confidentially, verbally and in writing. Experience of complying with laid down policies, procedures and timescales For further details on the skills/experience required for this role, please see the full job description above. This is a permanent, full time, 35 hours a week position across Monday-Friday. If you are looking to have an informal discussion about the vacancy ahead of applying, please email [email protected]. The closing date for the position is Sunday 2 November 2025. About Us For more than 120 years, Falmouth University has been a hub of creative and technological education and change. We are Cornwall’s University, a strong local and anchor institution within its defining rural and coastal community. Our mission is to deliver exceptional higher education and research, harnessing the fusion of creativity and technology as foundations of the future economy. We use our knowledge and expertise in these disciplines to generate positive and sustainable opportunities for all. In return for your hard work and commitment, we offer excellent benefits, including: - Employer Pension Contribution up to 12%. - 28 days 8 days bank holiday. - Annual salary increments (Until top of grade reached) - Enhanced Maternity/Paternity Pay/Adoption Pay - Salary Sacrifice Car Scheme (Tusker) - Salary Sacrifice Cycle Scheme - Salary Sacrifice Home & Tech Scheme - Life Assurance Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University. A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full. Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.