Summary
You will support and assist the human resources team, providing a forward-thinking, responsive and professional HR service to our family of schools. You will support in a wide range of duties, including assisting with recruitment, supporting day-to-day HR administration, answering HR queries and ensuring compliance with policies and procedures.
Wage
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
HR support (level 3)
Hours
Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm,
37 hours a week
Start date
Monday 10 November 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your duties and responsibilities will include:
Recruitment, Induction and Exit Procedures:
* Assist with recruitment activities, including posting job adverts, scheduling interviews and conducting initial candidate screenings
* Support with the onboarding and induction for successful candidates, including producing offer letters and other employment-related documentation
* Assist in the processing of DBS checks and ensure compliance with safeguarding procedures
HR Policies & Procedures:
* Respond to general HR-related inquiries from schools and the central team, escalating where appropriate
* Shadow experienced HR team members to gain insight into various HR specialisms
* Keep up-to-date with changing legislation that may impact Trust policies
Compliance:
* Help maintain the HR & Payroll management system, ensuring accuracy, confidentiality and are held in accordance with GDPR
* Provide support in maintaining the Trust's Single Central Record (SCR)
* Support with monitoring absence, annual leave and leave of absence within the central team
General:
* Help maintain employee files, ensuring accuracy and confidentiality
* Develop effective professional relationships with colleagues
* Attend apprenticeship training sessions and complete coursework in a timely and professional manner
* Other duties of a similar level of responsibility may be interchanged with/added to this list at any time
Where you'll work
Office 204
Group First House
Shuttleworth Mead
Padiham
BB12 7NG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURNLEY COLLEGE
Training course
HR support (level 3)
What you'll learn
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
The apprenticeship course will take place at Burnley College and you will be based at the Trust Central Team offices
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C or above)
* Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative
* Non judgemental
* Patience
* Strong time-management
* Discreet of sensitive info
* Commitment to equality
* Commitment to diversity
Other requirements
We are committed to safeguarding and promoting the welfare of young people and expect all staff to share this commitment. The successful applicant will be subject to an Enhanced DBS check.