Deputy Store Manager
Rotherham
£23,985 + bonus based on profit.
My client is a well-established family-run retailer with outlets across the Yorkshire region. They are now looking to add to their team by introducing a Deputy Store Manager to work alongside the Store Manager in driving the business forward, operating from their brand new head office/showroom location in Rotherham.
As Deputy Store Manager, you will support the Store Manager overseeing the day-to-day operations, managing the sales team, and ensuring the store meets its sales targets and provides exceptional customer service. You will play a key role in driving sales, maintaining inventory, and creating a positive shopping experience for customers.
Key Responsibilities:
1. Help oversee all aspects of store operations, including opening and closing procedures, inventory management, visual merchandising, and ensuring compliance with company policies and procedures.
2. Help set sales targets and monitor performance metrics of the sales team. Provide coaching, guidance, and training to team members to achieve and exceed sales goals. Motivate and incentivize the team to drive sales growth.
3. Ensure the delivery of exceptional customer service at all times. Train and empower the sales team to provide product knowledge, address customer inquiries, and resolve any issues or complaints promptly and satisfactorily.
4. Oversee inventory management, including stock replenishment, monitoring stock levels, and ensuring accurate recordkeeping. Collaborate with suppliers and the purchasing team to maintain appropriate stock levels and optimize product assortment.
5. Create visually appealing displays, effectively showcase products, and enhance the overall store ambiance. Ensure displays are regularly updated and follow company guidelines and seasonal promotions.
6. Analyse sales data, generate reports, and provide insights to senior management regarding sales performance, customer trends, and product preferences. Make data-driven decisions to optimize sales strategies and drive business growth.
7. Help recruit, train, and develop a high-performing sales team. Schedule shifts, allocate resources effectively, and ensure adequate staffing levels to meet customer demands. Conduct performance evaluations, provide feedback, and implement corrective actions when necessary.
8. Establish and maintain strong relationships with brands and suppliers, monitor product quality and delivery, and collaborate on marketing initiatives and promotional activities.
9. Ensure compliance with health and safety regulations and maintain a safe working environment for employees and customers. Implement and enforce safety protocols, emergency procedures, and security measures.
10. Stay informed about industry trends, market conditions, and competitor activities. Identify opportunities for growth, potential threats, and implement strategies to stay ahead in the market.
The successful applicant will deputise for the Store Manager in their absence with responsibility for all store operations. You will have strong leadership and team management skills with the ability to motivate and inspire a sales team. You will also possess excellent customer service skills, strong analytical and problem-solving abilities to drive sales performance and operational efficiency with a sound knowledge of inventory management, visual merchandising, and retail sales techniques. Proficiency in using point-of-sale (POS) systems, inventory management software, and other retail-related tools is essential.
The ideal candidate will have a retail background, specifically within electrical goods, with a passion for service and sales.
Please apply ASAP for immediate consideration.
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