Customer service administrator - Dungannon
Your newpany
I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. Thispany is passionate about providing the best service for its customers and passionate about providing a great environment for its staff. They are a very innovative, ambitiouspany and want someone who mirrors these attributes. You will join a great working environment, superb luxury offices, and be part of a dedicated supportive team. The hours of work are Monday-Thursday and Friday
Salary is £26k-£27k.
Your new role
1. Deal directly with customers either by telephone, electronically or face to face
2. Take customers orders and process orders onto a bespoke system
3. Help customers use our online portal and process orders
4. Ownership of queries and projects
5. Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
6. Learn how to utilise our databases to improve customer satisfaction
7. Internal and external reporting
8. Oversight of operations to ensure client SLA’s are being achieved
9. Work with other departments to provide support and meet deadlines
What you'll need to succeed
10. Customer focused
11. Strong attention to detail
12. Professional and presentable – Good telephone manner
13. Good team worker
14. Can cope well under pressure of deadlines
15. Flexible and highly motivated
16. Good knowledge of Microsoft Office programs (Excel, Word)
17. Good Knowledge of IT systems
What you'll get in return
You will be offered an excellent salary, an opportunity to work for a great employer that invests in its people and excellent career progression.