Overview
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Deal with patients coming into the practice. Answer telephone queries. When required, open Surgery premises, deactivate alarm system and at end of day, activate alarm system and ensure the Surgery premises are locked and secure. Ensure all relevant messages are passed on to doctors. Make appointments. Take and prepare prescription requests ready for Doctors signature. Ensure any medical records are ready for Doctors when required. File/transfer medical records when required. Ensure patients details are correct on medical records and on computer.
Responsibilities
* Greet and direct patients; register patients; book appointments; process information (electronic and hard copy) and assist patients as required.
* Act as the central point of contact for patients, distributing information, messages and enquiries for the clinical team; liaise with multidisciplinary team members and external agencies (e.g., secondary care and community service providers).
* Deal with patients arriving at the practice; answer telephone queries; open/close Surgery premises as required; ensure premises are secure at the end of the day.
* Pass on relevant messages to doctors; make appointments; take and prepare prescription requests for Doctors’ signature; ensure medical records are ready when required; file or transfer medical records as needed.
* Ensure patient details are correct on medical records and on the computer.
Qualifications
* GCSEs
* NVQ Level 3 or relevant Medical experience
Experience
* Must have GP Surgery experience
* Experience in Primary care/GP Practice is desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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