Are you an organised and proactive professional with a passion for people and precision. You thrive in a fast-paced care environment and know how to keep things running smoothly. Experience using Nourish Care is essential for this role.
If you enjoy turning challenges into solutions and supporting a dedicated care team to deliver outstanding service, this opportunity is for you.
Your responsibilities include:
Rota Management
* Take full ownership of weekly and monthly rotas, ensuring continuity and consistency for clients and care professionals.
* Deploy new care professionals to clients within two weeks of hire.
* Communicate all rota updates by Thursday of the prior week.
* Manage guaranteed hours effectively to avoid unnecessary top-ups and reduce agency use.
* Coordinate annual leave to maintain service stability while supporting staff wellbeing.
Recruitment and Engagement
* Maintain close contact with care professionals through regular calls and meetings.
* Work closely with the recruitment team to attract new talent and support branch growth.
* Schedule and track refresher training to ensure compliance with CQC and contractual requirements.
Reporting and Compliance
* Escalate any care delivery concerns to the Business Manager and Clinical Care Manager.
* Monitor ECM and Nourish Care systems to ensure all visit times, durations, and notes are accurate.
* Accurately code cancellations and maintain digital records for invoicing and audit purposes.
* Report absences promptly and provide thorough handovers to the Out of Hours team.
* Ensure accurate shift reconciliation to support payroll processing.
What you bring:
* Proven experience using Nourish Care.
* Strong organisational and communication skills.
* A calm, solutions-focused approach, even under pressure.
* A genuine commitment to supporting quality care delivery and team success.
Why this role matters:
This position plays a vital role in ensuring clients receive consistent, high-quality care. You will be part of a professional and values-led team that recognises your expertise and gives you the space to make a real impact