Senior Client Advisor LRTW [FENDI SELFRIDGES London]
Reference: FEND04164
Job title: Senior Client Advisor LRTW [FENDI SELFRIDGES London]
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
* Engage in upselling, cross selling and multiple selling for all product categories;
* Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
* Provide customer feedback on products, especially newly launched products.
Client Management
* Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
* Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
* Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
* Perform store duties as assigned by team leaders and management;
* Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
* Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
* Support during Store stock take and cycle-counts.
Store Maintenance
* Maintain proper visual merchandising according to company guidelines; maintain a safe and clean store environment and implement daily housekeeping duties;
* You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
* Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales. Experience in the Ladies' ready-to-wear (RTW) category is essential. Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous;
* Bachelor’s Degree or equivalent is preferred;
* Manages his/ her image standards on a high level;
* Strong selling and communication skills are necessary;
* Excellent relationships skills, self-reliant, friendly and patient;
* Organization, professionalism, self-confidence;
* Computer skills and Retail management system knowledge;
* Goal oriented approach, multitasking;
* Strong knowledge and/or interest for fashion/luxury industry;
* Fluent English, knowledge of other languages is a plus.
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