We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Are you a specialist in the field of handling complex personal injury claims? Perhaps you have also settled Scottish and Irish claims to enhance your expertise and knowledge? Looking for the next step up? Well look no further!
We’re on the lookout for a skilled and experienced Personal Injury Specialist to join our team in either Haywards Heath, West Sussex or Salford Quays, Manchester on a 12-month fixed term contract.
It’s all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.
You'll be a great fit for the role if you have these skills:
1. Investigative mindset: you’re able to research facts, review documents and build strong claims cases.
2. Clear communication: you’re confident communicating with clients, insurers and solicitors.
3. Analytical approach: you’re able to assess evidence, evaluate complex claims and make sound decisions.
4. Negotiation skills: you’re capable of negotiating fair settlements with relevant parties.
5. Deadline‑driven: you’re able to manage multiple deadlines and meet legal and claim requirements.
We love flexibility and hybrid working – The first 3 months will be in the office full time for training and support. Upon completing 3 months of service and subject to your performance hybrid working can begin at 4 days from home and 1 day a week in the office. If you prefer to be in the office more that’s good with us!
What's involved:
6. You’ll own and manage a portfolio, of moderately complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority levels of up to £55,000:Vulnerable Road User Claims; Pedestrians, motor cyclists, bicycles Specific KYO Claimant solicitors Initial fraud concern cases, if not retained by Fraud, e.g., LVIModerate bodily injury claims and psychological traumaClaims managed within the Personal Injury Claims PortalsScottish & Northern Ireland Jurisdiction Claims
7. You’ll manage and negotiate (a small caseload) of development files outside own authority limit on strict referral to Senior Personal injury Specialists
8. You’ll ensure all files are reserved accurately and liability is agreed within existing case law and accident circumstances
9. You’ll be responsible for ensuring the reserves fully reflect the level of damages on each file
10. You’ll process and authorise claim payments as required within personal authorities
11. You’ll effectively negotiate with customers, suppliers, and all relevant Third-Party representatives
12. You’ll proactively manage, assess and sign off all litigation including tracking trends and identifying process improvements
13. You’ll ensure any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to our Large Loss team
14. You’ll ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
15. You’ll identify and champion potential fraudulent claims and participates in internal audit activity
16. You’ll act as a mentor, buddy and referral point to our Personal Injury Handlers
17. You’ll assist colleagues with new starter training
18. You’ll develop and maintain effective relationships with colleagues and business partners
19. You’ll carry out duties, activities and tasks as directed within the Customer and Operations pillar
20. You’ll ensure compliance with Company Policies, Values and guidelines at all times
Experience & knowledge:
21. Proficient Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
22. Proficient Experience of handling third party Injury claims liaising effectively with different claimant representatives (KYO/ Non KYO)
23. Proficient knowledge of liability assessment
24. Proficient knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how or when to apply
25. Detailed knowledge of all appropriate and relevant personal injury case law and the current legal landscape
26. Proficient knowledge of motor claims including all areas of moderately complex Personal injury (as listed in Job Responsibilities)
27. A good knowledge of working with the MOJ and OIC portals
28. Full understanding of the main principles of English, Scottish, Irish and Foreign Law as it applies in the technical motor claims and legal field
29. Solid understanding of all aspects of motor claims, to include credit hire, litigation, and potential fraud
30. Experience of working and assisting colleagues in a team environment
31. Commercial awareness and ability to shape counter strategies
Skills:
32. Thorough and effective communication skills, both verbal and written
33. Strong Negotiation and influencing skills
34. Excellent time management and organisation skills
35. Good assertive skills
36. Auditing and coaching skills
37. Ability to act as a mentor/develop other and detect training needs.
38. Ability to identify areas of business improvement.
Behaviours:
39. Tenacious and strong negotiator.
40. Self-motivated and enthusiastic
41. Able to evidence a thorough approach to claims handling
42. Emphasis on attention to detail and accuracy
43. Ability to work on own initiative and equally collaborate with others
44. Flexible approach and positive attitude
45. An organised and proactive approach
46. Confident in presenting complex information
Are you up for the challenge? Click on apply!
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.