Visitor Services Officer
Northwich | Part Time | 22.5 hours per week | Contract | £14.12 per hour
Introduction
Love the outdoors? Enjoy helping people make unforgettable memories? Join our client, Forestry England, as a Visitor Services Officer and play a key role in creating inspiring experiences for everyone who visits our beautiful forests.
This is a hands-on, people-focused role combining customer service, teamwork, and working in some of the country's most stunning natural settings.
Key Duties
Welcome visitors with enthusiasm and provide friendly, helpful information.
Operate visitor welcome areas, handle card payments, and promote Forestry England memberships.
Regularly check car parks, trails, play areas, and facilities to keep them safe and enjoyable.
Maintain cleanliness and tidiness in public areas.
Support minor repairs, stock management, and upkeep of visitor areas.
Assist visitors when needed, including first aid support after training.
Work closely with colleagues and volunteers in a supportive, team-oriented environment.
Follow health & safety and risk assessment procedures to ensure safe outdoor experiences.
Oversee parking infrastructure and respond to issues promptly.
Pitch in with additional tasks as required to support team and site operations.
Requirements
Essential:
Passion for delivering excellent customer service, in person and digitally.
Willingness to work outdoors in all weather conditions and carry out practical tasks.
Strong team player with a positive attitude.
Interest in health & safety and outdoor working.
Confident IT skills, including Microsoft Office.
Full UK driving licence.
GCSEs (or equivalent) in Maths and English (or relevant engineering subject).Desirable:
Basic DIY or maintenance skills.
Experience using tills or electronic admissions systems.
Stock management experience.
Knowledge of risk assessments and safe outdoor working.
Experience at a visitor attraction, particularly in heritage or environmental sectors.
Working Hours
Part-time: 22.5 hours per week.
Seven-day roster including regular weekends and public holidays.
Shifts likely 8am - 4pm or 8am - 5pm (30-minute lunch).
Shifts confirmed 1-2 weeks in advance.
What We Offer
£14.12 per hour.
Work in the heart of England's forests and beautiful natural surroundings.
Opportunity to deliver outstanding visitor experiences.
Team environment focused on collaboration and personal development.
Training provided, including first aid.
Interested?
Apply now to join a welcoming team and help visitors enjoy the great outdoors while supporting the preservation and promotion of England's forests