Offshore Transition and Service Manager
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people‑first and technology‑led approach has helped organisations across the UK transform their estates into high‑performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award‑winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data‑led estate management at scale.
Join our PMO team as an Operational Excellence Manager, where you'll drive transformational change and continuous improvement across our organisation and our offshoring partner. This role is perfect for a strategic thinker who thrives on optimising processes, eliminating waste, and creating sustainable operational frameworks that deliver measurable business results. You'll be at the forefront of our operational transformation journey, working collaboratively with cross‑functional teams to implement world‑class operational practices.
Specifically, you will support the implementation of new operating model, establishing robust governance frameworks with our offshoring partners, and strategically transitioning new roles to offshore locations to optimise operational efficiency and cost‑effectiveness.
How will you be the change?
* Lead the transition of services/functions to the offshore supplier, ensuring minimal disruption to business operations.
* Build and manage the transition roadmap, including scope, resourcing, timelines, risks, and cutover plans.
* Coordinate knowledge transfer, process documentation, and training between in‑house and offshore teams.
* Partner with PMO, HR, and functional leaders to ensure business readiness and stakeholder alignment.
* Act as the primary operational interface between the business and the offshore supplier.
* Define and track KPIs, SLAs, and service quality metrics, ensuring contractual commitments are met.
* Manage incidents, escalations, and problem resolution, ensuring timely corrective action.
* Drive continuous improvement initiatives (e.g. process efficiency, automation, quality improvements).
* Run governance forums (weekly ops calls, monthly service reviews, quarterly strategic reviews).
* Monitor and validate invoices, costs, and realised savings, ensuring benefits flow to EBITDA.
* Maintain a strong, collaborative relationship with the offshore partner while ensuring accountability.
* Ensure supplier performance aligns with contractual obligations and transformation objectives.
* Identify opportunities to expand offshore scope in line with business strategy and cost‑saving targets.
* Track and report financial and operational benefits to the CFO, CEO, and Transformation Office.
* Support cultural integration and change management, ensuring employees and leaders adapt smoothly.
* Act as a champion of offshoring as a value‑creation lever within the business.
* Process Optimisation & Standardisation: analyse, redesign, and standardise critical business processes to eliminate inefficiencies, reduce variability, and improve quality outcomes across onshore and offshore locations.
* Establish service level agreements, quality assurance frameworks, and compliance monitoring systems with offshore partners to ensure consistent delivery standards.
* Lead end‑to‑end offshore transition projects including role analysis, capability mapping, recruitment support, and comprehensive knowledge transfer programmes.
* Design and implement comprehensive KPI frameworks, dashboards, and reporting systems that track operational performance across all locations and drive accountability.
* Lead cross‑functional improvement projects from conception to completion, ensuring deliverables meet scope, timeline, and budget requirements across global teams.
* Develop and execute change management strategies that ensure successful adoption of new processes, technologies, and operational practices across on‑shore and offshore teams.
* Partner with senior leadership, department heads, offshore partners, and external vendors to align operational initiatives with business priorities.
* Identify operational risks across global operations and develop mitigation strategies to ensure business continuity and compliance with regulatory requirements.
* Collaborate with IT teams to leverage automation, digital tools, and emerging technologies that enhance operational efficiency across all locations.
What does it take?
* Proven experience in transition management, vendor management, or service delivery (ideally offshoring/outsourcing).
* Strong knowledge of ITIL or service management frameworks.
* Project/programme management experience (PMP, PRINCE2, or equivalent desirable).
* Excellent stakeholder management — able to engage at both operational and C‑suite level.
* Strong analytical and financial skills — able to track cost savings, ROI, and performance data.
* Pragmatic, resilient, and able to operate in a fast‑paced PE‑backed transformation environment.
* High emotional intelligence; able to build trust while holding suppliers accountable.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Head Office, Leicester, LE1 6LP Monday to Friday 08:30‑17:00.
What can we offer you?
* 25 days annual leave plus bank holidays plus 1 additional day (thank you).
* Salary exchange pension scheme.
* Life cover.
* Paid sick leave.
* Health Assured employee assistance and wellness program.
* Enhanced maternity, paternity and adoption leave.
* Salary sacrifice schemes: Cycle to work.
* Holiday purchase scheme of additional 5 days per year.
* Offers and discount scheme designed to save money on everyday shopping and essentials.
* Healthcare Cashplan.
* MotorSave Scheme.
* Refer a friend.
* Liftshare.
* Virtual GP.
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
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