Job Description
Salary: £12.36 per hour
Working Hours: Monday to Friday, 9:00 AM to 5:00 PM
Are you passionate about delivering excellent customer service and supporting the effective operation of vital public services? Her Majesty's Courts and Tribunals Service (HMCTS) is seeking dedicated Administrative Officers to join our team and play a crucial role in ensuring the smooth functioning of courts, tribunals, and other justice services.
About the Role
As an Administrative Officer, you will work collaboratively within a team, performing a variety of general administrative duties that progress cases through the court/tribunal system. Your role will be dynamic, involving problem-solving, initiative-taking, and contributing to continuous improvement within our processes.
While you'll be based at a specific HMCTS office, flexibility to occasionally work at other local offices may be required.
Key Responsibilities
Administration
1. Prepare papers and files for courts, tribunals, hearings, and meetings.
2. Create and update records on internal systems.
3. Manage post opening, dispatch, and general filing tasks.
4. Organize and support training courses and group activities.
Drafting
5. Draft standard letters, correspondence, minutes, and reports following guidelines.
Operations
6. Assist court users, manage schedules, and handle inquiries in person, over the phone, and in writing.
7. Execute various administrative functions such as serving court documents and collecting fines.
Case Processing
8. Process documentation, court orders, claims, and financial information with precision.
9. Maintain quality standards by cross-checking and verifying records.
Customer Communication
10. Deliver excellent customer service to the public, judiciary, and legal professionals.
11. Provide clear advice and assistance regarding court procedures and documentation.
Skills & Qualifications
12. Education: 5 GCSE passes (grades A*-C) or equivalent qualifications, or NVQ Level II in Business Administration.
13. Experience: Administrative experience with relevant computer skills to perform the required tasks.
14. Key Skills: Strong communication abilities, attention to detail, and a commitment to customer service excellence.
Why Join HMCTS?
HMCTS is committed to fostering a culture of continuous improvement through Lean principles and operational delivery excellence. As an Operational Delivery Professional, you'll be part of a cross-government community, with access to training and development opportunities to enhance your career.
Additional Information
The role may involve opportunities to work as a Jury Bailiff Officer, Learning and Development Coordinator, or other ad hoc responsibilities.