Overview
Sales Controller at Steven Eagell Group, located in Stourbridge, United Kingdom. Open to candidates with the latest education (GCSE). This Automotive role is at the Stourbridge branch, with up to £55K OTE.
Steven Eagell Group is an award-winning employer and Europe\'s largest Toyota and Lexus retailer, with 46 locations. The role provides training and career progression opportunities.
Responsibilities
* Talks with and listens to customers to build rapport and understand their requirements.
* Qualifies understanding of customer needs through discussion and gauging reactions to options; matches products to customer needs.
* Demonstrates suitable options, adapts to the customer\'s buying strategy, and encourages product experience through a test drive.
* Uses in-depth product knowledge to guide customers toward the best choice.
* Collaborates with colleagues and other teams to provide continuous improvement and seamless service (e.g., attending to Aftersales, aiming to obtain new business).
* Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g., Fleet Sales).
Qualifications
* Excellent customer service skills and the ability to work with people.
* Experience in customer services or a customer-facing role in retail.
* Ability to work in a high-pressured environment and meet challenging targets.
* Proactive with initiative and a can-do attitude; able to work independently.
* Ability to multi-task and switch between tasks quickly.
* Willingness to learn and keep up-to-date with complex/technical product information.
* Strong organisational, prioritisation, and communication skills.
* Team player who offers help and support to others.
* Sales Controller experience preferred (1 year).
Benefits
* Car Benefit Scheme after probation
* Company pension scheme
* Access to high street discounts via Perk Box
* In-house, manufacturer & professional qualifications
* Staff referral scheme
* Medical cover through Simply Health
* Company car
* Employee discount
* Enhanced maternity/paternity leave
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
* Store discount
Job Type: Full-time
Pay: £35,000.00 - £55,000.00 per year
Schedule: Monday to Friday; Weekend availability
Experience: Sales Controller: 1 year (required)
Work Location: In person
Privacy notice: Steven Eagell Toyota collects personal data for job applications. See our Data Privacy Notice for details and rights.
Closed Date: 2025-10-02
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