Job Title: Business Support Administrator Reports to: Finance Team Location: Market Harborough Office (with hybrid working option) Working Hours: Part-time - 21 hours per week You must be available to work Mondays We offer flexibility for the remaining hours. Role Overview: As a Business Support Administrator, you will play a key role in delivering high-quality administrative services, supporting internal operations. Key Responsibilities: Carry out a range of administrative tasks to meet performance targets and customer deadlines Process apprenticeship certificate claims accurately and manage associated printing and dispatch Perform quality assurance checks on team output to ensure accuracy and compliance Respond to customer enquiries via phone and email, providing a consistently high level of service Support the wider Operations team with ad hoc tasks and projects Knowledge, Skills & Experience: Proven track record of excellent customer service Exceptional attention to detail and accuracy, especially in repetitive tasks Strong IT skills, including Microsoft Office and online communication tools Basic knowledge of apprenticeships is helpful but not essential - full training provided Benefits: Hybrid working - up to 50% of your contracted hours can be worked from home 27 days holiday plus 8 bank holidays (pro rata for part-time hours) 1 additional day off for your birthday each year ...