Service Desk Engineer 1st Line
Location: Plymouth (HQ)
Working Pattern: Hybrid up to 2 days WFH
Salary: Up to £27,000 DOE
Training: Excellent training & development provided
About the Role
We re recruiting for a 1st Line Service Desk Engineer to join a growing IT team based at their Plymouth HQ. This role is ideal for someone early in their IT career who enjoys helping people, learning new technologies, and working in a supportive, well-structured environment.
You ll be the first point of contact for users, providing friendly, professional technical support while gaining exposure to modern IT systems and clear progression opportunities.
Key Responsibilities
* Act as the first point of contact for IT support queries via phone, email, and ticketing system
* Log, triage, and resolve 1st line incidents and service requests
* Provide support across Windows, Microsoft 365, hardware, and basic networking
* Escalate issues to 2nd/3rd line teams when required, with clear documentation
* Follow IT processes and contribute to maintaining accurate system documentation
* Deliver excellent customer service and clear communication at all times
Skills & Experience
* Previous experience in a 1st Line / Service Desk / IT Support role (or strong IT internship / placement)
* Basic knowledge of Windows OS, Microsoft 365, Active Directory
* Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.)
* Strong communication skills and a positive, customer-focused approach
* Willingness to learn and progress within IT
All applicants must be eligible to work in the UK, our client cannot provide sponsorship
What s On Offer
* Salary up to £27,000 depending on experience
* Hybrid working (up to 2 days WFH)
* Excellent training and development opportunities
* Clear progression into 2nd Line / Technical roles
* Friendly, supportive team based at a modern Plymouth HQ
Set2Recruit are acting as an employment agency in relation to this vacancy
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