Complaint Handler – German or Spanish Speaker
Apply for the Complaint Handler – German or Spanish Speaker role at Chubb.
We are looking for a customer‑focused individual fluent in German, Spanish or Polish to investigate and resolve complaints with care and precision. The role is based in either the Glasgow or Madrid office and may also consider German or French language skills.
Key Responsibilities
* Identify, investigate, and resolve complaints promptly and fairly
* Conduct thorough investigations to determine root causes
* Draft clear and professional final resolution letters
* Meet quality and efficiency standards set by Chubb
* Adhere to SLA and regulatory timelines
* Manage your caseload effectively
* Work within Chubb’s standards and frameworks
* Participate in the Training and Competency Framework
Qualifications
* Previous experience in complaint handling or customer service
* Fluency in German, Polish or Spanish
* Advanced (C1) level of English (essential)
* Excellent listening skills
* Strong verbal and written communication skills
* Experience liaising with regulatory bodies (e.g., Financial Ombudsman) is desirable
* Proficiency in Microsoft Office packages
* Insurance knowledge is a plus, but not essential
Our Core Values
Integrity. Client focus. Respect. Excellence. Teamwork. Our core values dictate how we live and work. We are an ethical and honest company fully committed to our clients and to creating a collaborative and supportive workplace.
Diversity & Inclusion
At Chubb we consider our people our chief competitive advantage and treat colleagues, candidates, clients, and partners with equality, fairness and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Accommodation Statement
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries, we provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are distinguished by our broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
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