Technical Support Scientist
At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in‑vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba–– our blood bank reagents portfolio–– and MosaiQ®–– one of the first multiplexing and multimodality automated testing platforms––are designed to make labs more efficient and clinical decision‑making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life.
This role is a full‑time, permanent position, working 37.5 hours per week, Monday to Friday.
The role of the Technical Support Scientist involves supporting the department by performing testing and investigations, assisting with the stability programme, and contributing to the efficient execution of technical tasks. The role also participates in continuous process improvement and ensures compliance with departmental and regulatory standards. Support is provided for technical enquiries, customer complaints and product evaluations under the guidance of senior team members.
Your Mission
Your main responsibilities will include:
* Conduct testing of raw materials, intermediate and final products to support technical enquiries and customer complaints.
* Assist in the preparation and testing of samples for the stability programme, ensuring accurate and timely documentation in line with Good Documentation Practice.
* Contribute to the review and update of SOPs to ensure compliance with regulatory and operational requirements.
* Support validation activities, product performance evaluations and suggest improvements to testing methods or product design.
* Assist in the preparation of clear and accurate technical documentation and scientific reports.
* Support product field trials and evaluation activities under supervision.
* Participate in departmental training and cross‑functional support as required.
Your Competencies
* Relevant degree or equivalent qualification in a scientific discipline.
* Experience with basic laboratory techniques, including blood group serology.
* Good understanding of methodologies such as the tube technique.
* Ability to accurately document and analyse laboratory data.
* Strong verbal and written communication skills.
* Organised, detail‑oriented, and adaptable with a collaborative mindset.
What We Offer
* A highly dynamic and growing environment.
* An opportunity to live your passion for intrapreneurial mindset, where cultivating innovation and customer centricity are at the heart of everything we do.
* A flexible working environment where applicable and a range of core and flexible benefits ranging from private medical cover, life assurance, additional annual leave, cycle to work, technology, experience days and access to marketplace discounts.
Interested?
We look forward to receiving your application.
AliveDx is an equal opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, region/belief, sexual orientation or age. All aspects of employment including the decision to hire, promote, discipline and discharge will be based on competencies, performance and business needs.
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