Customer Service Supervisor Based in Mildenhall £35,000 - £45,000 per annum dependent on experience We are currently assisting our client with the recruitment of a Customer Service Supervisor. This role will be key in leading and developing the Customer Service team, ensuring outstanding service delivery and smooth coordination across departments, while driving continuous improvement and maintaining the highest standards of customer care. Job Summary Lead and develop the Customer Experience team, ensuring that customer orders and service needs are the highest priority. Promote and uphold values of being prompt, professional, consultative, friendly, and helpful. Work closely with the sales process to provide superior service, striving for first-contact resolutions and ensuring consistency with company objectives. Monitor, measure, and motivate team performance, recognising that the success of the role is defined by the success of the overall team. Key Responsibilities Team Leadership & Supervision Supervise and support employees in the Customer Experience department, coaching and motivating to achieve adherence to procedures, turnaround times, and policies. Recruit, hire, train, and retain talented team members; oversee succession planning, career development, performance reviews, and corrective actions when required. Be approachable and accessible during business hours, ensuring maximum productivity, eng...