We're looking for an experienced and commercially minded Branch Manager to lead at Lords Timber Hemel Hempstead. This is an exciting opportunity to take ownership of a well-established site, strengthen local customer relationships, and guide a skilled, close-knit team in a business known for quality, service, and specialist timber knowledge. You'll combine hands‑on leadership with commercial awareness, ensuring smooth day‑to‑day operations and continued growth.
Responsibilities
* Oversee daily branch operations, including sales, service, stock control and team management
* Work alongside your team to deliver expert advice and outstanding customer service
* Drive business growth through strong local engagement and proactive sales activity
* Manage stock accuracy, product quality, and site safety
* Support and develop your team to achieve their best
* Ensure efficient delivery of our specialist services
Qualifications
* Proven experience in branch or operations management within the timber or builders' merchant sector
* In‑depth knowledge of timber products and services
* A confident communicator and hands‑on leader with a customer‑first mindset
* Strong commercial and organisational skills
* A good understanding of Health & Safety and site compliance
* Approachable, proactive, and motivated to grow a specialist branch
About the Company and EEO
Lords Builders Merchants was established 40 years ago and remains a family‑run business. Our network of branches offers a broad range of building materials and extended delivery area for trade professionals and homeowners across London and the Home Counties. Part of the Lords Group of companies, Lords Builders Merchants offers good opportunities for growth and development. Lords Group is an equal opportunity employer that recognises the importance of diversity and inclusion. Our workplace is for everyone! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward‑thinking. So, bring us your personal experience, your perspectives, and your background and come and join the Lords family.
Benefits
* Competitive salary and performance‑related bonus
* A friendly, down‑to‑earth working culture where your contribution is valued
* Ongoing training, support and career progression within a growing Plc
At Lords, you'll be part of a collaborative, customer‑focused business that values initiative, teamwork, and local relationships. If you're ready to lead a specialist branch and build on our reputation for quality timber products and service, we'd love to hear from you.
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