We are currently seeking an experienced and driven Probate Property Team Manager to oversee our team of Probate Property Consultants. This role requires strong property knowledge, people management skills, and a commitment to delivering exceptional client service in a fast-paced, target-driven environment.
Key Responsibilities:
Lead and manage a team of Probate Property Consultants who oversee the full property sale process — from valuation and instruction to sale completion.
Monitor and drive individual and team performance, ensuring targets are met and exceeded.
Act as the first point of contact for team support, training needs, and performance management.
Liaise directly with corporate clients, providing regular updates, managing expectations, and attending client meetings and training sessions.
Ensure consultants are actively progressing sales through estate agents and conveyancers, identifying and resolving issues as needed.
Support the team in delivering smooth, end-to-end service for Personal Representatives (PRs) and clients.
Maintain accurate records, case notes, and compliance with legal and procedural requirements.
Deliver training sessions to both internal staff and external corporate clients.
Required Skills & Experience:
Proven experience in managing or supervising teams, preferably in property sales or asset management.
Strong understanding of property valuation and the sales process.
Excellent client relationship and stakeholder management skills.
High standard of verbal and written communication.
Strong organisational skills and attention to detail.
Confident delivering training and assimilating complex information to pass on effectively.
Comfortable working with Microsoft Office (particularly Word and Excel).
Experience using property or case management systems is desirable.
Previous experience in customer care and complaint resolution.
Performance Objectives:
Achieve pre-agreed business and performance targets.
Deliver high standards of service to both corporate clients and Personal Representatives.
Provide ongoing staff training, development, and support to ensure high team performance.
Ensure seamless management of the probate property transaction process.
What We Offer:
A competitive basic salary with a quarterly performance-related bonus scheme.
Pension scheme and healthcare benefits (following a qualifying period).
Structured training programme covering
Property marketing
Sales progression
Property legislation
Internal case management systems
Clear and defined career progression opportunities .
A challenging, fast-paced, and rewarding working environment.
Ideal Candidate:
This role suits a motivated individual with a strong work ethic and a passion for both property and people. If you have the drive to manage, lead, and deliver exceptional results, this is your opportunity to join the market leader in probate property management.
Hours:
Monday to Friday
9am to 5:30pm
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
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