Job Description
UK Commercial Claims Operations Manager – Leading Insurance Group
Location: Leeds or Manchester (hybrid)
Salary: Up to ~£80,000 + bonus + benefits
Confidential Search
A leading UK insurance business is seeking a UK Commercial Claims Operations Manager to drive operational excellence and elevate its commercial claims function. This is a senior role reporting to the leadership team, overseeing delegated authorities, MI/reporting, workflow management, and continuous improvement across the UK commercial claims organisation.
You’ll lead a centralised, multi-disciplinary claims operations team and be a key partner to underwriting, brokers, and other business functions, ensuring outstanding service delivery and operational performance in a commercial insurance environment.
Key Responsibilities
1. Lead and develop a high-performing commercial claims operations team
2. Oversee claims administration, workflow management, and SLA adherence across commercial lines
3. Drive operational performance, governance, process improvement, and resource planning
4. Own MI & data reporting across commercial claims (weekly/monthly dashboards, KPIs, DA performance)
5. Manage delegated authority oversight, ensuring co...