Service Advisor
Heathrow – Passenger Car Dealership
£33,000 DOE | OTE £40,000
47.5 hours per week
Monday to Friday 08:00 – 18:00
1 in 4 Saturdays 07:00 – 13:00
Your Role
Our client is looking for a dedicated Service Advisor to join their Passenger Car dealership team at Heathrow.
This is an excellent opportunity for someone who is passionate about delivering exceptional customer service while confidently managing service and repair bookings to ensure the workshop operates efficiently and to full capacity.
Day to Day Responsibilities
Acting as the main point of contact for customers and ensuring high levels of customer satisfaction.
Managing workshop bookings and maintaining accurate workshop loading.
Keeping customers regularly updated on the progress of their vehicle.
Booking vehicles into the workshop in line with available capacity.
Identifying customer requirements and providing accurate and fully inclusive estimates.
Producing accurate job cards, invoices and related documentation.
Explaining completed work to customers and identifying additional service opportunities where appropriate.
Producing warranty job cards in line with manufacturer policies and procedures.
Accurately recording all work requirements including retail, warranty, internal and non-chargeable repairs.
Liaising with the Parts Department to ensure required parts are available.Skills & Experience Required
Strong communication skills – able to keep customers and workshop teams clearly informed.
Attention to detail – accuracy when creating job cards and customer documentation.
Time management & organisation – able to prioritise tasks and maintain workshop efficiency.
Previous experience as a Service Advisor in the automotive industry is highly desirable.Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds