A leading global convenience retailer is seeking a Senior IT Service Desk Analyst to lead technical support across the UK and Europe. The role entails advanced troubleshooting, mentoring junior analysts, and contributing to IT projects. Ideal candidates will have ITIL v4 certification and at least 3 years of experience in technical support. Flexible hybrid working options are available, with a salary of up to £32,000. Benefits include performance bonuses, career growth opportunities, and a comprehensive perks package.
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