Kwalee has been making the most fun games for the world’s players for over a decade. By joining our talented team, you’ll be part of a space where ideas flow freely, innovation flourishes, and team spirit stays strong.
We’ve found that when we’re all together, great things happen. With over 1 billion players already reached, your work will contribute to our shared mission of making the most fun games for the world's players.
Kwalee has been making the most fun games for the world’s players for over a decade. By joining our talented team, you’ll be part of a space where ideas flow freely, innovation flourishes, and team spirit stays strong.
We’ve found that when we’re all together, great things happen. With over 1 billion players already reached, your work will contribute to our shared mission of making the most fun games for the world's players.
Join the team!
Kwalee's PC & Console Marketing team are looking for a talented Community Manager who will be r esponsible for building, managing and moderating communities that coalesce on key platforms including, but not limited to; Discord and Steam during go to market and lifecycle phases across multiple titles in Kwalee’s portfolio.
This role is heavily focussed on engaging with players, moderating, maintaining and growing communities across Kwalee’s gaming portfolio.
Responsibilities
* Monitor all assigned community channels, and coordinate moderation responses with stakeholders as needed.
* Respond to player queries, questions, complaints and feedback across key platforms (i.e.. Discord, Reddit, Steam, Sprout Inbox as necessary), with factual and empathetic communication and relaying accurate information to players.
* Identify and share trending issues or community feedback with internal teams across key areas of go to market campaign and lifecycle.
* Compile and feedback bug reports and player feedback from Playtests, Betas, Demos and Full launch.
* Apply community guidelines and policy consistently, documenting clear decisions and supporting evidence as necessary.
* Contribute to ongoing refinement of community guidelines, moderation policies, enforcement frameworks.
Requirements
* Proven experience in community management or a closely related role.
* Experience building, managing and engaging online communities.
* Confident using Reddit, Discord, Steam, and other key platforms.
* A genuine passion for gaming and player communities.
* Strong written communication and attention to detail.
* Well‑organised, with the ability to capture patterns, feedback and bugs clearly.
Why Kwalee?
Generous Holiday: Start with 25 days of annual leave, plus bank holidays. You'll also earn an extra day for every year of service, up to 5 years!
Flexible Working: We offer core hours that allow you to work flexibly around your life, and a bank of 'Work From Home' days to use when you need them.
Health Cover: Private medical cover, life assurance, a solid pension plan, and cover for dental and optical care.
Recharge: Take advantage of our on-site gym and a supportive atmosphere that prioritises your wellbeing.
Free Food & Drink: Fuel your day with unlimited free snacks and drinks.
Gaming Goodies: Receive Steam codes for all our game releases!
Dog-Friendly Office: Bring your furry friend to our vibrant, fun office.
Office Location: Leamington Spa office location, with from parking and electric charging stations.
Merch & Events: Get exclusive Kwalee merch, enjoy fun seasonal events, and stay informed with regular town halls.
Our Commitment to Diversity & Inclusion
At Kwalee, we take pride in being an equal opportunity employer, where we believe that diversity and inclusion are essential to driving creativity. We are committed to creating a safe, welcoming, and supportive environment where everyone can thrive.
Our culture is built on celebrating the diverse voices of our team members, fuelling innovation and strengthening our connection to our players. We are dedicated to advancing equity, diversity, and inclusion across all areas of life, including age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
We recognise the importance of self-development, career progression, and well-being in retaining our talented team. At Kwalee, we celebrate individuality and encourage everyone to bring their authentic selves to work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.