Pre-Litigated Motor Fraud Handler - MIB
Application Deadline: 9 May 2025
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
We are seeking ambitious, driven candidates to join our dynamic and collaborative division, advancing their legal careers. You will collaborate with industry leaders and well-known clients in insurance. Many of our leadership team and partners began their careers at Keoghs, reflecting our reputation as a great place to work and our commitment to employee development.
While our counter-fraud team is the largest and most established in the UK, we maintain an approachable, down-to-earth culture focused on legal excellence. We pride ourselves on our reputation and work in combating dishonest motor claims, developing strategies to identify and prevent emerging risks. We invite like-minded candidates to join us in this vital work and to develop their careers further.
The Pre-Litigated File Handler role involves working within a team of fraud specialists and legal support staff. The Handler will manage a caseload of pre-litigation cases across various fraud types, working closely with the Team Leader and Lead Lawyer to achieve optimal results in a commercially sound manner. The role requires following defined processes and applying forensic and analytical skills to evidence, along with a high level of commercial awareness regarding fixed fee work. Decision-making within set timeframes, aligned with case strategy and client interests, is essential.
The File Handler will work proactively to shape the future of the counter-fraud arena.
The caseload includes suspected fraudulent insurance claims of various types. Knowledge of the MIB is essential.
Key Accountabilities
* Handle cases from identification through resolution or litigation, including:
* Strategic review and analysis of evidence
* Setting case strategy in line with team and case-specific directives
* Adhering to process stages
* Identifying litigation opportunities and complex cases
* Recognising client trends and opportunities for engagement
* Client Excellence
* Manage files per client guidelines
* Maximise client satisfaction
* Complete MI accurately and promptly
* Meet KPIs for client and internal standards
* Technical Excellence
* Coordinate investigations with relevant parties
* Meet procedural and investigative deadlines
* Protect client’s litigation position
* Proactively manage case investigations and strategy
* Delegate tasks appropriately
* Maintain case management systems diligently
* Comply with file management policies and SRA standards
* Financial Excellence
* Work efficiently within fixed fee arrangements
* Maintain profitability and meet financial targets
* Ensure timely billing
* Cultural Excellence
* Uphold Keoghs Values
Working Hours
35 hours/week, Monday to Friday, 9am–5pm, with 1 unpaid lunch hour. The role is based in Bolton, Parklands Office, with a flexible working model requiring at least 1 day/week in the office.
Experience, Skills, and Qualifications
* Experience handling pre-litigation caseloads; knowledge of MIB Agreements is desirable
* Strong analytical skills
* Excellent communication skills (listening, verbal, written)
* Ability to prioritize, meet deadlines, and work under pressure
* Problem-solving skills
* Proficient IT skills
* Experience with time recording and billing systems
Soft Skills
* Client care and service orientation
* Organizational skills
* Adaptability and prioritization
* Teamwork and collaboration
* Effective communication
* Interpersonal skills
Benefits
* Davies Incentive Plan
* 25 days holiday (increase with service, option to buy/sell 3 days)
* Simply Health Care Cash Plan
* WeCare mental health and wellbeing support
* Death In Service after 1 year
* Pension: 5% Employee / 3% Employer
* Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex (post-probation)
* Online discounts and memberships at various outlets
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