About SOJO
SOJO is the UK’s leading tailoring and repairs platform, making clothing alterations effortless and accessible. We partner with major fashion brands and retailers to offer convenient, high-quality tailoring services that help extend the life of garments and promote circular fashion. Our mission is to redefine clothing care through craftsmanship, innovation, and sustainability.
Studio Manager
We are seeking an experienced Studio Manager to oversee operations, team management, and customer experience in one of SOJO’s new tailoring studios.
This senior role is ideal for someone who combines strong leadership and operational management with decades of experience in tailoring and a passion for delivering outstanding service and craftsmanship.
What we’re looking for
* 7+ years of experience in tailoring management
* Experience managing operations ensuring efficiency
* At least 3 years of hands-on experience in tailoring, pattern cutting, or garment construction
* Proven ability to hire, train, and develop high-performing teams
* Strong organisational skills with a focus on scheduling, productivity, and reporting
* Resourceful and adaptable, with a track record of maintaining efficiency in fast-paced environments
* Passion for quality craftsmanship and customer service excellence
Key responsibilities
* Manage all aspects of studio operations, ensuring smooth day-to-day running
* Lead, motivate, and support tailors and assistants to achieve performance targets
* Create and manage staff schedules to optimise productivity and studio coverage
* Monitor key operational metrics and provide regular reporting to HQ
* Hire new tailors and assistants, ensuring alignment with SOJO’s standards and values
* Order and manage studio supplies and materials
* Maintain high quality control standards across all garments and services
* Deliver an exceptional customer experience at every stage of the client journey
Our values at SOJO
Results Driven: We measure success by outputs and impact, celebrating hard work, data, and tangible achievements.
Optimism and Joy: We bring positivity to our work and relationships, tackling challenges with a solution-focused mindset.
Systems Thinking: We build scalable systems and processes to ensure consistency, reduce errors, and enable seamless growth.
Focus: We prioritise what matters most and execute with clarity and discipline.