Front of House Bodyshop Advisor
Monday - Friday 8:00am - 6:00pm
Essex
Salary up to £30,000 (DOE) + Performance bonus
At MPJ Recruitment, we are proud to be representing our client, who are a leading car bodyshop company, dedicated to high-quality vehicle repairs, exceptional customer service, and professional standards. They take pride in restoring vehicles to their pre-accident condition with precision and care.
We're looking for a friendly, organised, and professional Front of House Staff Member to be the welcoming face of the business, ensuring customers receive a first-class experience from the moment they arrive.
Front of House Bodyshop Advisor Key Responsibilities
Greet customers and visitors in a professional and friendly manner.
Handle incoming calls, emails, and customer queries efficiently.
Schedule vehicle inspections, estimates, and repair bookings.
Liaise between customers, insurance companies, and the workshop team.
Prepare and issue job cards, estimates, and invoices.
Keep customers updated on repair progress and completion times.
Maintain accurate records and update management systems.
Ensure the reception area and waiting area are always clean, tidy, and welcoming.
Support the management team with general administrative tasks as needed.
Skills & Experience Required
Previous experience in a front of house, or customer service role, within the automotive sector is preferred.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Confident using computers and office software (Microsoft Office; experience with bodyshop systems is a bonus).
Ability to remain calm and professional under pressure.
Positive, can-do attitude and a team player.
Experience in the automotive, insurance, or repair industry.
Benefits
Competitive salary (up to £30,000)
Supportive and friendly work environment
Training and career development opportunities
Lucrative pension
28 holidays (including bank holidays)
Cash performance bonusClick APPLY if you are interested. We will be in touch immediately