Role Overview
The Radiology Admin & Clerical team is looking for flexible and motivated people to join our team. We are looking for people that are passionate about providing an exemplary service, to work as part of a dynamic team helping to deliver a safe and effective Radiology service at Norfolk and Norwich University Hospital.
Key Responsibilities
* Schedule imaging appointments for a range of modalities; Ultrasound, X‑Ray, CT, and MRI. This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.
* Answer incoming calls in a timely manner, working with the team to manage voicemails and emails, assisting patients, staff and healthcare professionals with any queries.
* Cover various reception desks within the department, to receive patients for their appointments and assist with queries. Some reception desks involve liaising with wards and portering services to arrange inpatient scheduling.
* Undertake all reception duties in a pleasant and courteous manner with patients, visitors and other hospital staff.
* Liaise directly with Radiographers and other departmental team members, relaying information accurately and promptly.
* Undertake and update Soliton, ICE and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department.
* Check ICE for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department.
* Undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments.
Visa and Immigration
This advertised position, part of occupation code 4111, does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role. If you require sponsorship, please consult the criteria on the gov.uk website.
Travel and Parking
Staff parking is available onsite, with greater capacity in the evening and weekends. Public bus routes and discounted monthly passes with First Bus & Konect are available. A free Park & Ride service is offered to NHS staff, and bicycle parking and a Beryl station are available.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream – access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24‑hours confidential counselling support
* On‑site Nursery
* On‑site cafes offering staff discounts
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Equal Opportunities
We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application.
Additional Information
All communication regarding your application will be by email, so please check your e‑mails (and Spam) regularly. If you do not hear within the next four weeks, this will usually mean that you have not been short‑listed, but you can contact the person indicated on the advert for confirmation.
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