Job Description
Salary: £20 to £30 per hour = £39,000 to £58,500 per annum
Location: London
Job status: temporary agency worker, 12 months contract
Start date: ASAP
International entertainment company is looking for a Japanesespeaking Developer Support Engineer.
Japanesespeaking Developer Support Engineer - Key Responsibilities
* Provide high-quality partner support through our ticketing systems (DevNet and Help Center), ensuring timely and accurate resolution of inquiries
* Work closely with senior Readiness team members to implement operational readiness plans for the Partner deliverables
* Implement all Standard Operating Procedures (SOPs) with the highest level of quality across Access & Account, Hardware, Support, Release, and Events Operations
* Contribute to and maintain knowledge bases for support processes and operational workflows
* Participate in developer communications (news articles, bulletins, forum posts) and support developer events and technical conferences
* Collaborate regularly with DevNet application development teams and DTG management to track metrics and improve service quality
Japanesespeaking Developer Support Engineer - Requirements
* Ability to learn and master company-specific software
* Ability to diagnose & address application issues
* Industry relevant experience managing delivery of 1 or more concurrent projects using proven project management principles
* Experience on Jira administration, including workflow configuration, project settings management, and portfolio setup
* Fluent written and spoken Japanese
Japanesespeaking Developer Support Engineer - Preferred
* Experience working in application and/or technical support field
* Project Management Certification
* Experience scripting in Python, JavaScript, & HTML5
* Understanding of current programming languages (C/C++)
* Understanding of contemporary source control software (SVN, Git, Perforce)
* Knowledge of and passion for console game development
* Knowledge of networking basics (TCP/IP, routing)
* Expert understanding of MS Office and Google Drive (Docs, Sheets, & Slides)
* BS degree in Computer Science and/or related field
Please follow us on Linkedin: company/people-first-team-japan
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
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