Job Overview
Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.
No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position. We're looking for candidates who are:
* Excellent communicators with a professional telephone manner
* Computer literate with the ability to adapt to new systems
* Reliable, proactive, and customer-focused
If you're ready to start a rewarding career in a dynamic environment, we want to hear from you!
Main Duties
* Monitor CCTV footage to identify and respond to criminal behavior within M&S stores
* Offer phone support to M&S store colleagues, assisting with security-related matters
* Accurately input security and crime incident data into a central database
* Deliver exceptional customer service to our client, ensuring their needs are met
* Conduct regular check-in calls with security personnel to share valuable intelligence and updates
What we are looking for
* Excellent communication and customer service skills
* Strong ability to multi-task and prioritize workload effectively
* Highly committed, motivated, and proactive
* Experience working collaboratively as part of a team
* Reliable, trustworthy, and enthusiastic
What we offer
* £30,069.74 per annum working 5 days out of 7 with an average of 2 weekends on and 2 weekends off
* Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm
* A competitive salary
* Very attractive retail discount
* Overtime opportunities
* Training, career development & progression
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