Location: Cleethorpes Pearl Holiday per hour
Hours: Variable - some evenings & weekends required
What we need in a nutshell
We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. Previous customer service or reception experience is required for this role.
Some of the background
We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.
As a Guest Services Assistant, we need you to be the person who delivers delight when they arrive and check in, whenever they need help and, crucially, when they have a complaint (it’s rare, but it happens).
The nitty gritty of what you’ll be doing
Working as part of our slightly bonkers team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.
This will see you spending lots of your time with guests; meeting and greeting, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile, and who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.
One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.
Skills, experience and qualities you’ll need
1. Customer service skills and experience are a must! Preferably in the hospitality sector.
Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.
A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.
Nice to have but not essential
It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).
2. Experience of using booking systems, especially Parcvu
3. Holiday park experience
It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.
What we can offer you
This is an exciting and varied role with the opportunity to progress. We look after you with a great range of benefits, including:
4. Competitive Pension
5. Discounts on Away Resorts Holidays
6. On Park Discounts
7. Awards and Recognition