Our client is a leading Hotel operator based in the picturesque Lake District. They are currently looking to recruit a General Manager for their flagship Hotel operation, based in the heart of the picturesque Lake District.
This is a rare opportunity to lead one of the UK’s most iconic spa-hotel destinations. Following the internal promotion of our clients General Manager, who has successfully led the hotel since 2020, we are looking for a strategic and commercially focused leader to continue that legacy, enhance the hotel's profile, and drive growth.
You’ll be the figurehead of the hotel — combining strategic vision with hands-on leadership, inspiring your team, engaging with guests, and overseeing all areas of the operation. You will enjoy autonomy within an agile business, with strong support from our c;lients Group Operations Manager and dedicated central teams in HR, Finance, Marketing, Revenue, and Central Reservations.
Key Responsibilities
- Lead daily operations across hotel, spa, and F&B departments, ensuring excellence and cohesion
- Own full financial responsibility including budgeting, P&L performance, and cost control
- Instigate and oversee commercial initiatives across weddings, spa, dining, and seasonal campaigns
- Guide your departmental managers in executing effective marketing and revenue strategies
- Monitor and respond to guest feedback to drive continuous improvement
- Ensure consistent service delivery across all departments and implement quality assurance systems
- Mentor, coach, and grow a high-performing team, with a focus on accountability, service, and development
- Drive innovation in wellness, sustainability, and guest experience in collaboration with the leadership team
- Represent the hotel professionally in the local community and wider industry
- Ensure full compliance with all licensing, health & safety, and environmental regulations
About You
You may already be a seasoned General Manager, or an ambitious Deputy GM ready for the next step. Equally, this could suit someone in a comparable role looking for a more autonomous environment where you can make a genuine impact.
- Minimum 5 years' experience in senior hotel leadership, ideally within a luxury, resort, or high-volume environment
- Strong financial acumen with a proven track record of driving revenue, managing costs, and delivering profitability
- Energetic and enthusiastic with a positive attitude
- Natural leader with excellent interpersonal skills, capable of inspiring confidence and loyalty across a large and diverse team. Hands on when needed.
- Passionate about hospitality and creating unforgettable guest experiences
- Able to act as a credible figurehead for the hotel, engaging confidently with guests, owners, and external stakeholders
- Experience or understanding of spa operations and weddings/events is highly desirable