Job Description About The Role
Our team-
The Debt Recovery team sits within the Domestic Debt department. The team’s role is managing debt recovery activity via external debt collection agencies and working with other departments to fix any issues preventing debt collection, especially our domestic collections team, helping them to support customers who are behind on their energy bills. In addition, the team also manages the end-to-end processing of bereavement accounts, Insolvencies and handling the recording of Power of Attorneys in relation to our customer’s accounts.
The role-
This role is for a 12 month Fixed term contract. As Team Leader, you will be responsible for the day to management of the team. Your main priority being to support team members, managing and monitoring their performance, developing the individuals via coaching and training, and succession planning. The role also requires you to actively monitor work performance of the individuals and the team on a daily basis, allocating the work accordingly. You will act as a liaison point with our third-party partners, as well as looking at efficiencies and service improvements within processes. As the role is within a regulated industry, you will also ensure that processes align with the regulators requirements and support with a...