Community coordinator - flex office

The role: Community Coordinator
Location: Southampton

Sector: Flexible Offices

Salary: £27,000

An exciting opportunity has arisen for a highly organised and customer-focused Community Coordinator to join a dynamic, service-led flexible office provider. This role is central to delivering an exceptional member experience, supporting commercial performance, and ensuring the smooth day-to-day operation of a vibrant, multi-use workplace.

The Role

As Community Coordinator, you will act as a key ambassador within the location, supporting the Community Manager while building strong relationships with members, colleagues, and service partners. You will take ownership of member interactions, meeting room operations, and community engagement, ensuring a consistently high standard of service delivery.

You will also step in as a capable deputy when required, maintaining operational continuity and demonstrating sound judgement in decision-making.

Key Responsibilities

• Manage incoming enquiries and support the conversion of workspace, meeting room, and lounge bookings
• Take ownership of meeting room coordination, including bookings, set-up, and daily operations
• Support member retention initiatives, including leading renewal conversations with designated clients
• Contribute to sales activity through research, pipeline support, and data management
• Develop an understanding of key performance drivers including occupancy, retention, and revenue streams
• Member Experience & Community Engagement - Act as the first point of contact for members and visitors, delivering a professional and welcoming experience

• Build strong relationships with members, ensuring issues are resolved efficiently and to a high standard
• Support and deliver a programme of community events, from planning through to execution
• Contribute ideas for marketing and social content to enhance engagement and brand presence
• Operations & Facilities Coordination - Support the day-to-day running of the building, including opening/closing procedures and operational checks

• Coordinate with building management, maintenance providers, and third-party suppliers
• Ensure all health & safety procedures are followed and contribute to audit processes

About You

• Previous experience in a customer-facing role within hospitality, property, or flexible workspace environments
• Strong organisational skills with the ability to manage multiple priorities
• Confident communicator with a proactive and collaborative approach
• Commercially aware, with an interest in sales, retention, and business performance
• Able to work independently and make informed decisions when required
• Passionate about delivering outstanding customer experiences and building community

To be considered, please click apply.

You must be able to live and work in the UK without restriction.

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