Business Applications Support Analyst - CRM Systems / Microsoft Dynamics Location: Sheffield (2 Days Onsite + Sporadic Field) Salary: £50,000 + Bonus
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We are working with a well-established national organisation in the construction sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting CRM systems, who understands their value in driving customer engagement and operational efficiency.
The role sits within the Business Systems team and will focus on supporting the Dynamics platform, engaging with stakeholders across Sales, Marketing and Customer Care, and working with third-party providers to ensure the system is delivering value to the business. You will be given autonomy to take ownership of support and ongoing enhancements to the platform, with opportunities to influence future improvements.
Key responsibilities:
Provide second-line support for CRM users, ensuring issues are resolved effectively and in line with agreed SLAs
Work closely with third-party vendors to manage and escalate technical issues
Deliver configuration changes, minor enhancements and system improvements
Support user adoption through workshops, documentation and training collaboration
Monitor performance of the CRM system and identify opportunities for improvement
Participate in UAT and provide support for new feature rollouts
Travel occasionally to regional offices to support end-users on site
Experience and skills required:
Previous experience supporting CRM platforms (Dynamics or similar)
An understanding of how CRM systems support customer-facing and sales functions
Confident working with both technical and non-technical stakeholders
Comfortable taking ownership of support activity and liaising with third parties
Strong communication and organisational skills
Willingness to travel nationally as needed (Car & License Required)
Desirable:
Familiarity with Microsoft Dynamics 365 CE
Exposure to Power Platform tools (Power BI, Power Automate, Power Apps)
Experience in the housebuilding, property or construction sectors
What's on offer:
£50,000 base salary
Annual bonus linked to individual and company performance
Supportive and collaborative working environment
Autonomy in shaping and supporting a national platform rollout
Apply Now
This is a standout opportunity for someone with solid CRM experience who's ready to own a business-critical application. Apply today for immediate consideration.
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