Job Title: Quality Manager - Facility Management
Department: Quality Assurance / Operations
Reports To: Director of Operations / General Manager
Location: Hull
Employment Type: Fixed Term Contract
Salary: Up to £20 per hour DOE
Job Summary:
The Quality Manager in Facility Management is responsible for developing, implementing, and maintaining quality management systems to ensure the highest standards of service delivery, compliance, and operational performance. This role involves auditing, reporting, training, and continuous improvement initiatives in alignment with client expectations, regulatory requirements, and organizational objectives.
Key Responsibilities:
Quality Management Systems (QMS):
Develop and maintain the company's QMS in accordance with ISO standards.
Ensure all facility management services meet internal and external quality requirements.
Compliance & Auditing:
Conduct regular audits (internal and supplier) to ensure compliance with SOPs, SLAs, KPIs, and regulatory requirements.
Lead investigations into service failures or customer complaints and implement corrective and preventive actions (CAPA).
Process Improvement:
Identify inefficiencies and areas for improvement across facility services (e.g., cleaning, maintenance, security, waste management).
Lead Lean or Six Sigma projects for service and operational enhancements.
Training & Development:
Develop and deliver quality-related training programs to facility staff and service providers.
Promote a culture of continuous improvement and customer satisfaction.
Reporting & Documentation:
Prepare and present quality reports to senior management and clients.
Maintain documentation of quality standards, audits, CAPAs, and training records.
Client & Stakeholder Interaction:
Act as a point of contact for quality-related discussions with clients and contractors.
Ensure client feedback is effectively gathered, analyzed, and acted upon.
Requirements:
Education:
Bachelor's degree or extensive experience in Facility Management, Engineering, Quality Assurance, or a related field.
Quality certificationsExperience:
Minimum 5 years of experience in quality management, preferably in facility or property management.
Proven experience in leading audits, managing QMS, and driving process improvements.Skills:
Strong understanding of facility operations and service delivery.
Excellent knowledge of ISO standards, HSE regulations, and FM best practices.
Proficient in Microsoft Office, CAFM systems, and data analysis tools.
Strong communication, analytical, and leadership skills.
Key Competencies:
Attention to detail
Critical thinking and problem-solving
Stakeholder management
Team collaboration
Results-driven