We are looking for multiple confident and organised Appointment Setters to support our growing business development team. These roles involve screening inbound leads, gathering key information and research from potential clients, making outbound calls to pre-qualified leads, and ensuring our CRM system is kept up to date. You’ll play a vital role in helping us connect with the right clients at the right time. The Need-To-Knows Location : Bolton (Hybrid) The role will be hybrid working with three days in the office (Tuesday, Wednesday, Thursday) with working hours 9am till 5pm daily. Hours : 37.5 (Mon - Fri), 9:00am - 5:00pm Salary : £24,00 - £25,000 depending on experience, with annual salary review and profit share bonus What We Do We write winning bids for companies across a diverse range of sectors – In 2022 we worked in 74 industries from Forestry Conservation to Utilities and everything in between, we’ve got it covered. We’ve been helping businesses to grow since 2009 and have since grown in numbers to have a large, directly employed bid team split across our 3 key divisions – Bid Writing/Management, Bid Resource and Bid Training. This makes us one of the largest bid consultancy organisations (and one of the largest bid teams full stop) in the UK. We’re the full package. Our people We have a diverse team of bid professionals. But more than that, we are readers, bikers, climbers, amateur chefs, dog lovers, film lovers, opera lovers, linguists, sports fans, parents, volunteers and lots more! Our Hiring Process You find this job advert You read the ad and we have your attention You tell us you’re interested (apply, email, call, shout) If your CV fits what we’re looking for, we’ll get in touch If everything looks good, we’ll invite you to interview and send you a quick writing task If we’re all on the same page and we think you’d be a good fit, we’ll make you an offer You accept the offer and tell everyone how amazing your life has become Our process is highly streamlined so we’d only expect all of the above to take between 1-3 weeks! Our Culture We’re creative and open-minded We pursue growth and learning We embrace and drive change We build open and honest relationships with communication We build a positive team spirit We’re passionate and determined We’re a Disability Confident employer and our line managers have received neurodiversity training. We provide a well-defined career path (our Trainee and experienced hires have gone onto many senior roles, from Senior Bid Writer all the way up to Director-level. For some, their salaries have more than doubled. Our Benefits Flexible/hybrid working for a better work/life balance (equipment provided) Enhanced annual leave of 22 days BH, rising to 25 days BH with service Extra paid day off for your birthday Health cover from day 1, with 24/7 GP access and EAP Trained Mental Health First Aiders Access to discounts at high street and online retailers Regular social events, as well as bigger company events in summer and winter Clear in-house progression opportunities All our team have access to and gain APMP accreditations What You’ll Be Doing Screen Inbound Leads: Assess incoming enquiries and qualify them based on suitability for our services. Client Information Gathering: Engage with prospective clients to understand their needs, timelines, and objectives. Outbound Calling: Contact pre-qualified leads to arrange appointments for our sales or consultancy team, using a professional and consultative approach. CRM Management: Maintain accurate and up-to-date records of all interactions, lead statuses, and client details in the CRM system. Follow-Up Communication: Send confirmation emails and relevant information following calls and appointment bookings. Team Collaboration: Work closely with the sales, marketing, and consultancy teams to ensure smooth handovers and consistent messaging. Reporting: Provide regular updates on lead progress, appointment conversion rates, and other relevant metrics. General Administrative Support: Assist with additional tasks such as data entry, research, and supporting marketing campaigns as required. Undertake any additional duties your line manager deems suitable for you to carry out. Person Specification What You’ve Done So Far (Essential Criteria) You'll be educated at a GCSE level Maths and English C level or above. You have the ability to work calmly and efficiently in a fast-paced environment with demonstrable experience of prioritising workloads and working to deadlines What You’re Good At Excellent verbal and written communication skills Professional and confident telephone manner Strong organisational and time management skills Experience using CRM systems (e.g., HubSpot, Salesforce, or similar) High attention to detail and ability to follow processes Self-motivated and proactive Previous experience in a similar role is desirable If you’re excited by this opportunity, please apply and don’t be afraid to ask questions! We’ve made a positive commitment to employing disabled people. We offer disabled applicants the option of requesting that their application is considered under the terms of our Guaranteed Interview Scheme (GIS). If you wish to apply under the GIS, please indicate this in your application cover letter. This job advert has been reviewed against Diversity & Inclusivity Best Practice - If you have any feedback on this job advert, please contact us.