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We are seeking a full time Night Porter to complete our team, helping to ensure excellent standards of guest care from 10.30pm until 7am, 5 days per week.
Working under the direction of the Night Services Supervisor with responsibility for fire safety, security, hotel reception and guest care during their shift. This is a responsible role requiring someone with a mature head and excellent customer service, communication and organisation skills with energy to deliver service throughout the night in a friendly professional manner.
Duties include;
* Security and safety of the premises
* General hotel reception duties including; checking in and checking out guests, switchboard duties and out of hours reservations enquiries
* On request service of light refreshments and beverages and bar drinks to resident guests after the bar/kitchen has closed
* Assist with conference room setup and service ensuring all rooms are well presented for the morning shift
* Assist with the restaurant setup when required so it is fully prepared and presentable for Breakfast guests
* Ensure the public areas are clean and tidy ready for the start of the day
* To be the person responsible for fire safety and implementing fire evacuation procedures if ever required during the night adhering to the Hotels Fire Evacuation Plan
* Action or report any health and safety issues found during the security rounds to the Duty Manager/Maintenance Manager
* Carry out minor maintenance tasks during the night eg replacement of light bulbs in public areas
Requirements
* Working 5 nights, 40 hrs per week from 10.30pm to 7am including weekend shifts
* Smart appearance
* Excellent communication and customer service skills
* Energy and enthusiasm for customer service
* Computer literacy (training will be given on our systems)
* A mature and responsible approach to managing the hotel overnight
* Able to provide two excellent work references, including most recent employer
* 4 weeks holiday rising to 5 weeks with service
* 8 Bank holidays
* Free car parking
* Employee uniform
In addition candidates will enjoy a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
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