Modern Workplace / Office 365 / Azure / Windows / Servers / Virtualisation Modern Workplace / Office 365 / Azure / Windows / Servers / Virtualisation 2nd/3rd Line Support Engineer – Manchester/Hybrid - £45,000 PA I'm currently working with a well-established and fast-growing Managed Service Provider that’s looking to bring a skilled 2nd/3rd Line Support Engineer into their team. This client supports a wide range of businesses across various sectors and is known for delivering first-class IT solutions — from cloud services to on-site support. This role offers 1-2 days at home per week on a hybrid basis. They're after someone who’s confident tackling technical issues up to a third-line level, with experience spanning desktop support, cloud technologies, and network troubleshooting. You’ll be part of a collaborative environment where no two days are the same, and where your ideas will be valued. What You’ll Be Doing Acting as a key point of contact for escalated IT issues – both remote and on-site. Supporting users across Windows and Mac environments. Solid experience with Intune/Mobile Device Management/Sharepoint Managing and maintaining client infrastructure, including Windows Server, AD, and cloud platforms. Investigating and resolving network and connectivity issues (LAN/WAN). Working with tools like Azure AD, and AWS to help clients make the most of cloud technologies. Creating security reports and technical documentation for stakeholders. Collaborating closely with internal teams to ensure smooth service delivery. What They're Looking For Solid experience across Windows 7–11, Windows Server (2008–2025), and macOS. Strong understanding of Active Directory, Azure/Entra ID, and Microsoft 365 stack. Knowledge of cloud services – particularly Azure, Intune, and ideally AWS. Background in MSP environments – you know how to juggle priorities and keep calm under pressure. Hands-on experience with virtualisation (Hyper-V and/or VMware). Bonus if you’ve got Cisco exposure or Microsoft certifications (MS-100/101). What’s in It for You? Opportunity to grow within a forward-thinking MSP that invests in its people. Exposure to a wide range of technologies and client environments. A supportive team culture with plenty of room to take initiative. Training support for certifications and future progression. Please apply now if you’re interested in the role, alternatively please contact Dan Rowland @ Maxwell Bond on 0161 840 1021 or dan.rowland@maxwellbond.co.uk if you have any questions. Modern Workplace / Office 365 / Azure / Windows / Servers / Virtualisation Modern Workplace / Office 365 / Azure / Windows / Servers / Virtualisation