Overview
Senior Services Account Executive role at ServiceNow in Staines-Upon-Thames, England, United Kingdom.
This role is part of the Customer Excellence Group, focused on accelerating platform adoption and driving customer business outcomes through a portfolio of services, training, success, methodologies, and partner ecosystems.
What You Get To Do In This Role
* Sell a portfolio of service offerings designed to help customers adopt the products they purchased and achieve the expected business outcomes, including product implementation services.
* Be a trusted advisor to the account team and customers for successful implementation, adoption, and value realization.
* Own the Services sales strategy for the assigned territory by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and partners to develop and execute Services opportunities.
* Collaborate with software sales account teams, Customer Outcomes team members, and the ecosystem of delivery partners.
* Develop and execute a services sales strategy in the designated territory with a target account list.
* Proactively create new Services opportunities in both new and installed base customers.
* Create pipeline and manage end-to-end forecasting for Services opportunities.
* Arrange and conduct Executive and CxO services-related discussions aligned with the account strategy.
* Lead extended teams in solutioning, scoping, and proposal development.
* Execute value-based selling methodology for Implementation Services opportunities.
Qualifications
* Experience in leveraging or integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights.
* Minimum 12 years of previous services sales experience within a SaaS software or solution sales organization (or reasonably equivalent).
* New account sales focus, capable of identifying new opportunities independently.
* Existing relationships in large enterprise accounts is a plus.
* Demonstrable track record of achieving Services, Success, or Training sales targets.
* Ability to communicate and collaborate across lines of business and with multiple customer and partner personas, including executives.
* Strong operational command – managing end-to-end franchise.
* Travel up to 50% (depending on geography/region).
* Right to work in the country of application.
Employee and Company Information
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including EAR, ServiceNow may be required to obtain export control approval. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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