Helpdesk Administrator
Immediately Required
Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department.
As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works within their community. Your responsibilities will include:
* Diary management for remote trades teams, scheduling appointments with tenants in accordance with schedule of rates
* Maintaining accurate information to track work progress.
* Building strong relationships with engineers and providing timely responses to inquiries.
* Processing work orders to meet client expectations and internal processes.
* Delivering exceptional customer service via phone calls and emails.
* Fostering a collaborative environment through clear communication within the team.
* Utilising problem-solving skills to address customer needs effectively.
What We're Looking For:
* IT literacy, proficiency in Microsoft Office products.
* Excellent written and verbal communication skills.
* A collaborative mind-set and the ability to thrive in a fast-paced environment.
* Meticulous attention to detail and the ability to meet deadlines.
* Experience in social housing and scheduling with NHF SOR codes.
Benefits:
* Company pension and employee referral program.
* Opportunities for training and development.
* Central location with potential company parking.
* Company events and staff engagement initiatives.
Schedule:
Full-time, permanent position with no weekend shifts.
Day shift (Monday to Friday).
Salary: Starting from £26,000 per year, based on relevant experience