Overview
Join to apply for the Customer Account Manager role at TieTalent in Stevenston, Scotland, United Kingdom. Amcor is referenced in the description as a global leader in packaging solutions. This posting describes responsibilities and qualifications for the Internal Sales team taking on customer account management responsibilities.
Responsibilities
* Direct responsibility and main contact point for managing all aspects of allocated customer accounts
* Pricing and contract negotiation on customer portfolio
* Stock/forecast/contract management for customers
* Customer reporting and KPI management both internal and external
* Item catalogue, artwork and specification responsibility
* Maintain and grow current customer base
* Develop and maintain positive business relationships with the customer portfolio
* Develop projects within the customer relationship to future proof, problem solve or grow
* Liaison point between the customer and all other elements of the business; communicate customer needs and manage demands back to the business
* Lead/support with in-person/virtual meetings as required
* Identify solutions and developments with the customer base
* Be proactively responsible for ensuring a high level of consistent customer service to be delivered at all times; including coordinating with all other Amcor team members involved with the customer
* Work with sales teams to support/develop new business opportunities; onboarding management
* Be the point of contact to resolve any customer concerns or issues which arise
* Participate as the sales/customer representative as and when site requires (internal or external)
* Monitor the customer budget, explaining costs and managing terms
* Ensure customers receive requested products, information and services in a timely fashion
* Report on dedicated business area/sector/customer base
* Ensure that client needs are understood and satisfied by Amcor
* Maintain customer information
* Contribute information or ideas to sales strategies; monitor competitors, understand wider market, suggest development plans and manage customer solutions
Qualifications / Requirements
* Significant experience within internal sales
* A team player who can work with urgency and motivate the wider team
* Flexible and adaptable approach to problem solving
* Proactive and solution focused
* Excellent verbal and written communication skills
* Working experience of ERP, CRM systems and Power BI would be advantageous
* Contract negotiation and project pricing experience
* Excel+ skills including pivot table and data cubes would be advantageous
* Data and cost analysis experience
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Technology, Information and Internet
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