Job Description
Supported Housing Officer
* Location: Head office in Staines, hybrid working
* Job Type: Temp rolling contract
* Salary: £22 PAYE or £27.54 umbrella per hour
We are seeking a dedicated Supported Housing Officer to manage a portfolio of 115 rented properties across Mitcham, Croydon, Wimbledon, and Sutton. This role involves a mix of general needs and supported tenancies, some with Care & Support on site. It is a customer-facing position requiring flexibility and the ability to respond promptly to enquiries and issues.
Day-to-day of the role:
* Conduct scheme inspections focusing on general health & safety, identifying necessary repairs, and upkeep of communal areas.
* Perform customer home visits for annual tenancy audits, address housing/tenancy issues, conduct basic repair inspections, and compile damp & mould reports.
* Handle general housing enquiries through phone, email, and letter.
* Provide support to tenants to help sustain their tenancy, including assistance with Universal Credit applications and signposting to relevant services.
* Manage voids and lettings work, including requesting nominations, showing vacant properties to potential tenants, and handling tenancy sign-ups.
* Investigate reports of nuisance or anti-social behaviour and take appropriate action.
* Collaborate with a dedicated Rents Officer to manage low-level rent issues with tenants.
Required Skills & Qualifications:
* Previous experience within a supported housing officer-based role.
* Experience in General Needs housing/tenancy management is essential; experience in supported housing is advantageous.
* Experience in making court applications and attending court on tenancy-related matters is desirable.
* Thorough knowledge of the legal and regulatory framework of social housing and property/tenancy management, with experience in delivering services that meet these requirements.
* Proficiency in Microsoft Office applications and a Housing Management system is desirable.
* Must have a full clean driving licence and use of own car.
* Enhanced DBS check required
To apply for this Housing Officer position, please submit your application with an updated copy of your CV