Reporting to the Director of Commercial, you will be responsible for setting, managing, and executing the commercial strategy for Motor Claims (Policyholder). You'll define and lead a forward‑thinking, data‑driven approach that ensures fair and accurate settlements, maximises commercial outcomes, and drives sustainable value. As a key member of the Commercial Claims senior leadership team, you'll lead a high‑performing Commercial team and contribute to shaping the broader Claims strategy.
Responsibilities
* Set and lead the strategy for Motor Claims, ensuring we pay the right amount on every claim‑no more, no less‑while delivering outstanding commercial performance whilst playing a senior leadership role in shaping and delivering the Motor Claims and Claims function strategy
* Lead forecasting and budgeting activity, setting and managing multi‑year plans and ’trading’ performance, and regularly reporting progress and updates
* Own the commercial performance of Motor Claims; track key metrics, generate insight, and take agile action to meet objectives and identify and prioritise performance improvement opportunities, collaborating across teams to secure resources and deliver results
* Stay ahead of regulatory, market and competitor developments, assessing potential impacts and proactively shaping strategies, including negotiating bilateral deals where relevant
* Develop business cases for strategic investment in capabilities such as analytics, automation, and business transformation
* Build and maintain strong relationships with cross‑functional stakeholders to ensure alignment and delivery of commercial outcomes
* Collaborate closely with operational teams to monitor, manage and enhance the end‑to‑end Motor Claims journey, including third‑party claims
* Inspire, coach, and lead the Commercial team to execute day‑to‑day objectives while driving long‑term strategic goals
Qualifications
* Significant knowledge of strategy, including a firm understanding of Claims and Risk Management principles and practices
* Strategic thinker – is able to set a vision to gain and maintain competitive advantage
* Expertise in Motor Claims (Policyholder) is desirable but not essential
* Proven experience in commercial strategy, ideally within financial services, insurance, consulting, or related sectors
* Strong analytical and performance management skills, with the ability to translate complex data into actionable insights and inspiring communication
* Exceptional commercial acumen, comfortable with the mechanics of the P&L and key drivers of claims performance
* Demonstrated success in building, coaching, and inspiring high‑performing teams
* Collaborative, hands‑on, and delivery‑focused approach with a growth mindset
We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Benefits
* Competitive salary and £6k car allowance
* Flexible working – we champion a flexible hybrid working approach; please speak to your recruiter to discuss in more detail
* Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus
* Physical wellbeing – as a Band 5 colleague, Hastings pay for you to receive private medical insurance (PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
* Financial wellbeing – in addition to providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award‑winning package which includes discounts, cashback, free independent mortgage advice, and free access to financial wellbeing support
* Mental wellbeing programme – we have the Thrive mental health app, our colleague assistance programme available 24/7, our own in‑house mental health first aiders, support groups, and a dedicated team to make sure we are covering your needs
* Additional perks – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash‑back plans, dental plans, discounted health assessments, Cycle to Work and tech schemes, discounted and free on‑site facilities, social events throughout the year, and much more
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