What is the job role?
As a Team Manager, you will provide visible leadership to a team that plays a key role in developing our future workforce through apprenticeships, placements, and ongoing professional development. You’ll be responsible for creating an environment where emerging talent is supported to grow, thrive, and deliver excellent resident services. Core responsibilities will be:-
1. Lead, motivate, and manage direct reports through effective coaching, feedback, and performance management
2. Set clear objectives and targets supported by appropriate training and development
3. Use quantitative and qualitative performance measures to drive service improvement
4. Actively challenge ways of working that negatively impact resident experience or performance
5. Build effective working relationships with peers, managers, and stakeholders
Key Focus Areas:
6. Develop Future Talent - Build strong future talent through apprenticeships, placements, and professional development, with clear pathways that support progression and long‑term service sustainability.
7. Embed Learning & Continuous Improvement - Align learning with service improvement and transformation, using data, feedback, and coaching to drive measurable improvements and foster a culture of learning and innovation.
8. Strengthen Service Collaboration - Build effective networks across service areas to maximise impact, share knowledge, and promote consistent, high‑quality service standards.
9. Enhance Engagement & Resilience - Create an inclusive, supportive environment that values colleagues, strengthens engagement and retention, and maintains performance through change.
10. Champion Resident‑First Governance - Provide strong governance of improvement activity, embedding a resident‑focused mindset that prioritises efficiency, responsiveness, and quality in decision‑making.
About you:
11. A confident and authentic people leader who role‑models positive behaviours
12. Passionate about developing others and unlocking potential
13. Comfortable using data and feedback to improve outcomes
14. Resilient, organised, and able to manage competing priorities
15. Curious, reflective, and committed to continuous learning
16. Driven by a strong sense of purpose and pride in public service
If you're looking for a role where people development, service excellence and resident impact come together, then we'd love to hear from you!
The closing date is midnight on Wednesday, 6th May. We’ll shortlist from there, and if you are successful, we’ll invite you to meet with us for an assessment during the week commencing 11th May .
If you aren’t sure or have some questions, we’d be happy to talk to you. Call Janine Shortland for an informal conversation.
This post is exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
17. Pride in delivering an excellent service to every internal and external customer
18. Excellent communication skills, confident in face to face, telephone and written activity
19. Ability to support a diverse customer base
20. Proven track record of motivating a team to achieve optimum performance in a contact setting
21. Ability to deliver improvements in a fast-paced environment
22. Experience of working on projects to further develop services
23. Ability to respond to change positively
24. To be flexible to the needs of the service
25. Good IT skills
26. An understanding of the range of services provided by the council.
If you need help or support to complete your application, please visit our to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the following criteria:
27. Members of the Armed Forces and veterans
28. Are currently in care or have previously been in care
29. If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.