Reception Management: Supporting the Assistant Service Manager with the day-to-day supervision of the UEC administrative team and in the delivery of the service, against agreed service standards and Key Performance Indicators (KPIs). Supporting the Assistant Service Manager in the line management of the team such as appraisals, 1:1s, mandatory training compliance, annual leave, sickness management, and any other HR management. Planning and managing the UEC administrative rota to maintain a 24-hour service. Identifying and escalating gaps in service provision to the Assistant Service Manager and using bank provision where authorised and appropriate.
Being flexible to cover any short notice, short term reception gaps as and when appropriate. Rota Coordination: To establish forward looking rotas to clearly identify gaps to enable them to be covered. Identify and communicate to the senior operational and clinical team any issues affecting the rota, providing solutions and guidance where possible. Pro-actively manage rotas daily and manage on the day absences promptly and effectively.
Other: Participation in the administrative rota. Plan and organise workload according to service needs and priorities. Work to own initiative and escalate any issues when required. Deputise for the Assistant Service Manager as needed.
Any other duties directed by the ED Operational Manager/ Service Manager corresponding with the post and grade. Please refer to the job description for further details.